Phone: 770-776-6943

Our Return Policy

 

RA Number

Before returning a shipment to Worldwide Products LLC, obtain a RETURN AUTHORIZATION (RA) number. Request an RA number online using our RA Form after reading our entire return policy.

POLICIES

DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.

Defective product must be in original factory carton with all original packing materials

The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.

Returns must be shipped freight prepaid. Products received without an RA number, freight collect, not approved for return, or in any way not meeting the above criteria, will be refused.

Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.

Worldwide Products LLC credits back based on purchase price.

ANY DEVIATION FROM RETURN POLICIES WILL RESULT IN THE PRODUCT BEING RETURNED TO YOU WITH NO CREDIT ISSUED.

SPECIAL RETURNS

Xbox
Xbox Consoles - our supplier tracks serial numbers on all consoles. Defective return window is 30 days from original Worldwide Products LLC invoice date. All console returns must include console, controller, software, AV cable and power cord, original box and packing.

Xbox Live - Defective return policy is 30 days from date of invoice. Xbox needs the subscription code to remove it from their system. If the subscription code is not visible when returned, reseller will not receive credit. All Xbox Live product must include DVD folder with visible subscription code, Xbox live communicator, and original box. Reseller will be billed for missing parts.

Xbox Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for same product replacement only. No credit. We reserve the right to charge 15% restocking charge if returns exceed 1%.

PlayStation
PlayStation Consoles -our supplier tracks serial numbers on all consoles. Defective return window is 30 days from original Worldwide Products LLC invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing.

PlayStation Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 15% restocking charge or refuse to issue additional RAs if returns exceed 2% of total PlayStation product.

Nintendo
Nintendo Consoles - our supplier tracks serial numbers on all consoles. Defective return window is 30 days from original Worldwide Products LLC invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing.

Nintendo Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 15% restocking charge or refuse to issue additional RAs if returns exceed 2% of total Nintendo product.

JVC: No returns for credit on color television, Plasma, LCD TV, VCR, DVD, TV/DVD, Home Theater in a box or camcorder. Authorized service center repair only (800-537-5722)

Panasonic CE: No returns for credit on video, DVD, portable DVD, LCD, plasma, color television, fax or camcorders. Authorized customer service center for repair only. (800-222-4213)

Toshiba: No returns for credit for TV, LCD TV, Plasma, DVD, portable DVD, VCR, DVD Recorders, Home Theater in a box, TV/VCR or TV/DVD. Authorized customer service center for repair only. (800-631-3811)

ViewSonic: Returns limited to 30 days. Absolutely no exceptions. Serial number required.

WARRANTIES - In General
Product warranties are provided by the manufacturer.Worldwide Products LLC administers the individual manufacturer warranty, which may include returning defective products to Worldwide Products LLC, sending products to a factory authorized repair center, or factory direct returns. Worldwide Products LLC must abide by the return policies dictated by our manufacturers.